1. Be called by their name.
2. Receive a smile and loving care.
3. Be given careful evaluation and courteous, prompt treatment.
4. Know the names of their doctors, nurses and anyone who provides care.
5. Have basic needs met—to be clean, dry, comfortable and without restraints whenever possible.
6. Have as normal a schedule as possible—uninterrupted sleep, quiet times, playroom, school, the comfort of parents and family members, and schedules designed for their convenience as much as possible.
7. Have a schedule for tests and procedures that doesn’t keep them hungry or thirsty for any longer than necessary.
8. Make choices whenever possible when they do not interfere with the quality of care.
9. Cry and make noise, or object to anything that hurts.
10. Have their parents with them any time they are able to stay, as long as it doesn’t compromise care.
11. Have an interpreter for them and their family whenever possible.
12. Involve family in healthcare decisions and also to:
a. Be told what’s happening to them, and to have their questions answered honestly in words they can understand.
b. Have confidentiality about their illness.
c. Not have people talk about them over their beds, in their rooms, outside their doors or in the halls unless they know what’s happening.
d. Be discharged from the hospital as soon as possible without compromising their health.