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Visitor Guidelines and Hours

UCI Health makes a daily commitment to providing unparalleled care while maintaining the safety of our patients, their families and our healthcare professionals and staff.

To do all we can to ensure a safe environment, we will limit patient visitation to allow one visitor per patient (visitors cannot rotate) at UCI Medical Center in Orange.

In accordance with the California Department of Public Health’s state order, effective Sunday, Dec. 26, 2021, visitors are required to meet one of the two requirements before visiting UCI Medical Center: 

  1. Proof of completed COVID-19 vaccination AND booster vaccination at least 14 days before the visit OR
  2. Documentation of a negative COVID-19 test within 24 hours (same day) before visiting UCI Medical Center. Test results must list the visitor's name and the time and date of testing to be considered valid. Home tests without verification of who was tested will not be accepted. 

This applies to anyone visiting inpatient areas at UCI Medical Center and the Emergency Department.

In addition, we have modified our visitor policy as follows: 

  • All visitors must wear a mask that covers their nose and mouth at all times and complete a temperature and symptom screening upon entering a designated patient care area.
  • One visitor (with proof of completed COVID-19 vaccination and booster vaccination 14 days prior to visit; or documentation of a negative COVID-19 test within 24 hours [same day] prior to visit) is allowed each day from 11 a.m. to 6 p.m. and are required to abide by the visitor guidelines while in the patient’s room for the duration of the visit. To request an exception to this policy, please contact the patient’s bedside nurse.
  • Visitors must reverify their proof of COVID-19 vaccination and booster vaccination 14 days prior to visit; or documentation of a negative COVID-19 test within 24 hours (same day) prior to each visit to the medical center.
  • Same-day COVID-19 testing in the medical center lobby is reserved for visitors of labor-and-delivery patients, neonatal intensive care unit patients, end-of-life patients and patients with a legal requirement.
  • Visitors may apply for a testing wavier if visiting a patient at end of life, with disability needs or with a legal requirement.
  • Visitors who are visiting a patient in critical condition, when death may be imminent, are exempt from the vaccination and visitor testing requirements mandated by California state. For such visitors, the COVID-19 visitation guidelines apply.
  • COVID-19-positive patients are not allowed visitors, but our staff can arrange video conferences.
  • All visitors must sanitize their hands before entering and exiting a patient’s room.
  • Children under age 18 are not allowed to visit, but our staff can arrange video conferences.
  • Visitors may not eat or drink in patient rooms or patient care areas. Visitors are permitted to briefly go to the cafeteria to eat but must practice masking and physical distancing as per hospital cafeteria guidelines (Refer to Dining Hall COVID-19 guidelines upon entering).
  • This updated visitation policy does not allow family, friends or other visitors to wait in the lobby or cafeteria. We ask that these individuals reach out to the designated visitors as the point of contact for updates about their loved one.

State-approved vaccination proof: 

  1. COVID-19 Vaccination Record Card (issued by the Department of Health and Human Services Centers for Disease Control & Prevention or WHO Yellow Card) that includes name of person vaccinated, type of vaccine provided and date last dose administered), or
  2. a photo of a Vaccination Record Card as a separate document, or
  3. a photo of the client's Vaccination Record Card stored on a phone or electronic device, or
  4. documentation of COVID-19 vaccination from a healthcare provider, or
  5. a digital record that includes a QR code that when scanned by a SMART Health Card reader, displays the client name, date of birth, vaccine dates and vaccine type.

The following additional guidelines apply to UCI Douglas Hospital (Building 1) and University Tower (Building 1A):

  • Children undergoing surgery may have one adult visitor, preferably a parent, wait in the surgery waiting room.
  • Labor-and-delivery patients are allowed one visitor per patient once they have been admitted: one partner can stay with patient 24/7 (partner cannot rotate).
  • OB triage patients are allowed one visitor.
  • Pediatric intensive care patients may have one adult visitor, preferably a parent. They must remain in the patient’s room for the duration of the visit.
  • End-of-life (EOL) patients may have two visitors at the bedside and will follow our EOL policies. We strive to ensure that at least one person is with the patient during the entire period so that no patient is alone at the end of their life.
  • Pre-op area and DH76/78 allows one visitor at bedside.
  • Recovery spaces, tower units, Douglas Hospital 12 allow one visitor at the bedside at a time. Visitors will be informed of this policy upon arrival to the hospital guest services desks and again once they arrive to the tower and Douglas Hospital units.

NICU Visitation Guidelines

  • Neonatal intensive care unit (NICU) patients may have one birth parent (or officially appointed surrogate) plus a support person (two visitors total that will remain the same for the duration of the stay).
  • Visitor(s) must remain in the patient's room for the duration of the visit. 
  • UCI Health NICU leadership and clinical team have the right to evaluate visitation on a case-by-case basis to support the appropriate level of care needed and allow for visitation exceptions. 

Other locations

Emergency Department

Patients are allowed one visitor (with proof of completed COVID-19 vaccination and booster vaccination 14 days prior to visit; or documentation of a negative COVID-19 test within 24 hours (same day) prior to visit) to stay with them for the duration of their emergency department stay. The visitor is allowed to escort the patient through the ED registration process and stay with the patient through treatment.

If the visitor does not have proof of completed COVID-19 and booster vaccinations 14 days prior to visit; or documentation of a negative COVID-19 test within 24 hours (same day) prior to visit, they will not be allowed to stay with the patient once they are brought into a room for treatment and will be asked to leave the ED waiting area. 

Due to increased patient volumes and the need to abide by public safety orders, visitors are not allowed to wait with the patient in waiting room spaces. Visitors will need to wait off-site until they are notified by the patient or UCI Health staff to return. Once the patient has been admitted to the hospital, the visitor must comply with the inpatient COVID-19 visitation guidelines. 

Visitation is not allowed for patients suspected of having COVID-19 or who have been confirmed COVID-19 positive. 

Exception: Elderly patients needing caregiver assistance, mental health patients and children receiving care from UCI Health ED are exempt from these visitation guidelines and are allowed one visitor to accompany them throughout their stay in the ED. UCI Health staff and clinical teams have the right to make exceptions on a case-by-case basis to support the appropriate level of care needed. 

Psychiatry

No general visitations allowed.

Outpatient care clinics, outpatient laboratory and radiology

The limited visitor policy described above is also applicable at all UCI Health clinics, including Chao Family Comprehensive Digestive Disease Center, Chao Family Comprehensive Cancer Center, UCI Medical Center outpatient pavilions, UCI Health Neuropsychiatric Center, Adult Rehabilitation Center, the Gavin Herbert Eye Institute and at all other community locations.

During any visit, only one caregiver is allowed with a patient. All caregivers must complete and pass a health screening when they arrive. 

We do not allow caregivers to accompany a patient if they: 

  • Have signs and symptoms of illness, including cough, runny nose, sneezing, fever and/or sore throat
  • Have been exposed to a known COVID-19 case
  • Are children ages 15 and under

Other visitor guidelines: 

  • All other guests will be asked to wait for updates outside of the medical center
  • Try to create distance between others waiting in common areas (two arms' length away recommended)
  • Additional restrictions may apply

Questions?

If you need additional information, please call our Office of Patient Experience and Guest Services at 714-456-7606.

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