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Visitor Policies and Hours

UCI Health makes a daily commitment to providing unparalleled care while maintaining the safety of our patients, their families, our healthcare professionals and staff.

To do all we can to ensure a safe environment, we are modifying our visitor policy. Effective Sept. 21, 2020:

  • COVID-positive patients are not allowed visitors, but our staff can arrange video conferences with loved ones.
  • Each patient who is COVID-negative or has been cleared of the virus is permitted one healthy visitor per day.
  • To request an exception to this policy, please contact your nurse.
  • Any visitor with cold, flu or COVID-like symptoms now or during the previous 14 days, or who has been exposed to someone with these symptoms during that period, will not be allowed access to UCI Medical Center.
  • All visitors must wear a mask at all times and complete a temperature and symptom screening protocol.
  • All visitors must sanitize their hands before entering and exiting a patient’s room.
  • A visitor is allowed one visit a day between 11 a.m. and 6 p.m., and must remain in the room with the patient during the visit.
  • A visitor is permitted brief access to the cafeteria, but must practice physical distancing and minimize time spent in public spaces.
  • A visitor must not eat in the patient's room because this would require unmasking.
  • This visitation policy does not allow family, friends or other visitors to wait in the lobby or cafeteria. The designated visitor should be the point of contact for updates about their loved one.

These additional guidelines apply to patients in Douglas Hospital (Building 1) and University Tower (Building 1A):

  • Children undergoing surgery may have two adult visitors, preferably parents, in the surgery waiting room.
  • Labor-and-delivery patients may have one partner and one birth support person.
  • Neonatal intensive care unit patients may have one birth parent plus their significant other (both can be parents), who must remain in the patient’s room for the duration of the visit.
  • Pediatric intensive care patients may have two adult visitors, preferably parents. They must remain in the patient’s room during the visit.
  • End-of-life patients may have two visitors at the bedside. We will strive to ensure that at least one person is with the patient during the entire period so that no patient is alone at the end of their life.

Other locations

  • Emergency Department patients may have one visitor remain with them for the duration of their stay. Exception: No visitation is allowed for patients with a suspected COVID-19 infection or who have been confirmed COVID-19 positive.
  • The Psychiatry Department does not allow general visitations.
  • Patients with appointments at UCI Health ambulatory clinics, laboratory or radiology offices may have one person accompany them. This visitation policy applies to:
    • H.H. Chao Comprehensive Digestive Disease Center
    • Chao Family Comprehensive Cancer Center
    • UCI Medical Center pavilions
    • Adult Rehabilitation Center
    • Gavin Herbert Eye Institute
    • All community locations

In all cases, additional visitors are asked to wait away from the medical center or medical offices in order to comply with county and state public health orders.

Questions?

If you need additional information, please call our Office of Patient Experience and Guest Services at 714-456-7606.