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Visitor Policies and Hours

UCI Health makes a daily commitment to providing unparalleled care while maintaining the safety of our patients, their families, our healthcare professionals and staff.

To do all we can to ensure a safe environment, we now permit two visitors per patient under certain circumstances at UCI Medical Center in Orange. Effective March 29, 2021:

  • COVID-19 patients are not allowed visitors, but the patient's care team can arrange video conferences.
  • A patient who tests negative for COVID-19 or has been cleared of the virus is permitted two healthy visitors a day.
  • Children under age 18 are not allowed to visit, but the patient's care team can arrange video conferences. 
  • Visitors with cold, flu or COVID-like symptoms now or during the previous 14 days, or who has been exposed to someone with these symptoms during that period, are not allowed to enter UCI Medical Center.
  • All visitors must wear a mask and complete temperature and symptom-screening protocols.
  • All visitors must sanitize their hands before entering and exiting a patient’s room.
  • Visitation is allowed between 11 a.m. and 6 p.m. Visitors must remain in the room with the patient during the visit.
  • Visitors are permitted brief access to the cafeteria but must practice physical distancing and minimize time spent in public spaces.
  • Visitors are not allowed to eat in the patient's room because this would require unmasking.
  • Family, friends or other visitors are not allowed to wait in the lobby or cafeteria. The designated visitor should be the point of contact for updates about their loved one.

These additional guidelines apply to patients in Douglas Hospital (Building 1) and University Tower (Building 1A):

  • Children undergoing surgery may have two adult visitors, preferably parents, in the surgery waiting room.
  • Labor-and-delivery patients may have one partner and one birth support person.
  • Neonatal intensive care unit patients may have one birth parent plus their significant other (both can be parents). They must remain in the patient’s room during the visit.
  • Pediatric intensive care patients may have two adult visitors, preferably parents. They must remain in the patient’s room during the visit.
  • End-of-life patients may have two visitors at the bedside. We will strive to ensure that at least one person is with the patient during the entire period so that no patient is alone at the end of their life.
  • University Tower units and Douglas Hospital units 12 and 76/78 Oncology allow two visitors a day, but only one may be at the bedside at a time to ensure physical distancing in the patient's room. Visitors will be informed of this policy upon arrival at the guest services desk and again at the Tower and DH units. 

Other locations

  • Emergency Department patients may have one visitor with them during their stay. Exception: No visitors who are suspected to have COVID-19 or are confirmed COVID-19 positive are allowed with patients.
  • The Psychiatry Department does not allow general visitations. 
  • Patients with appointments at UCI Health outpatient clinics, laboratory or radiology offices may have one person accompany them. This visitation policy applies to:
    • H.H. Chao Comprehensive Digestive Disease Center
    • Chao Family Comprehensive Cancer Center
    • UCI Medical Center pavilions
    • Adult Rehabilitation Center
    • Gavin Herbert Eye Institute
    • All community locations

In all cases, additional visitors are asked to wait away from the medical center or medical offices in order to comply with county and state public health orders.

Questions?

If you need additional information, please call our Office of Patient Experience and Guest Services at 714-456-7606.

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