MyChart Support

UCI Health is upgrading to a new version of MyChart. During this transition, you may notice changes in how you view your information, send messages, and access older records and bills.

Most patients are running into a few common questions. Start with the options below before calling, which may help you get what you need faster.

1. Can't find your older records, messages, bills, or test results? 

Information for care before December 6, 2025, is stored in the UCI Health Archive. 

What to do: 

1. Go to the UCI Health Archive from the MyChart login page. 
2. Sign in using the same username and password you used for MyChart. 
3. Check test results, bills, messages and visit summaries in the Archive if you don't see them in the new MyChart. 

2. I received a message or "tickler," but I can't see the message.  

If you received a MyChart notification or email about a new message or test result and don't see it in the new UCI Health MyChart, it is likely in the UCI Health Archive.

What to do: 

1. Go to the UCI Health Archive from the MyChart login page. 
2. Sign in and check your messages and test results in the Archive. 

If you still can't find what you're looking for, contact MyChart Patient Support.

3. Why can't I send a message to my provider right now? 

From December 4 - 5, 2025, messaging will be read-only. You will NOT be able to send new messages during this time.

Please note: Starting December 6, 2025, you will be able to message your care team again. Older message threads will be view-only, so you will need to start a new message to contact your provider.

What to do: 

• For non-urgent questions, try again when messaging is fully available on December 6, 2025, in the new UCI Health MyChart. You will need to start a new message thread, as older conversations cannot be replied to.
• For urgent needs related to your care, call your clinic directly. 
• In an emergency, call 911 or go to the nearest emergency department. 

4. How do I add UCI Health and UCI Health Archive in the MyChart mobile app? 

If you don't see the UCI Health or UCI Health Archive in your MyChart app, you may need to add them as organizations. 

What to do: 

1. Open the MyChart app on your phone. 
2. Tap "Switch Organization" or "Add Organization" (wording may vary). 
3. In the search box, type "uci health."
4. Select UCI Health and/or UCI Health Archive from the list. 
5. Sign in using your MyChart username and password. 

Once added, you can easily switch between the new UCI Health and UCI Health Archive inside the app. 

UCI Health MyChart Patient Support

1-833-4MYCHRT (1-833-469-2478)

24 hours a day, seven days a week

More on sending messages in MyChart

Your ability to send messages will temporarily change while we move to the new MyChart. Please review the schedule below: 

• Dec. 1–4, 2025:
  You can still send new messages to your care team, but only through the MyChart Archive.
  Log in at: my-archive.ucihealth.org
  
  
• Dec. 4–5, 2025:
  Messaging will be read-only.
  You will NOT be able to send new messages during this time.
  
  
• Starting Dec. 6, 2025:
  Messaging will be fully restored in the new MyChart.
  Log in at: my.ucihealth.org

     Important: older message threads will be view-only. To contact your care team, start a new message. 



Dates	Can I send messages?	Where to log in
Dec. 1–4, 2025	✔ Yes — you can send messages	my-archive.ucihealth.org
Dec. 4–5, 2025	❌ No — messaging is read-only	my-archive.ucihealth.org
Dec. 6, 2025 and after	✔ Yes — full messaging is available	my.ucihealth.org