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Code of Conduct

Thank you for visiting UCI Medical Center.

The following guidelines have been established to ensure that all UCI Health visitors, patients and staff have a safe and orderly environment that promotes healing and the highest level of care. Please report all safety or security concerns and incidents to our Public Safety Division at 714-456-5493, or call 9-1-1 in the event of an emergency.

ALCOHOL: Consuming alcoholic beverages and possessing open alcoholic beverage containers on UCI Health property are prohibited.

ANIMALS: Pets and other animals are not permitted on UCI Health property to ensure the health and safety of our patients. Only qualified pet therapy animals escorted by hospital volunteers and service animals, as defined by the Americans with Disabilities Act (ADA), are allowed. Comfort animals and companion animals are not considered service animals. Be advised that it is a misdemeanor to knowingly and fraudulently represent oneself as owning a service animal (Penal Code Section 365.7).

BICYCLES: Bicycling on sidewalks is prohibited on UCI Health property except in those few areas where no nearby roadway or bike path exists. No bicycles may be operated on any landscaped areas, pedestrian corridor, pedestrian ramp, or anywhere signs are posted prohibiting bike riding. In areas where bicyclists are allowed, they must obey all posted speed limits. Additionally, no cyclist may travel at a speed greater than is reasonable and prudent under existing conditions. Bicycles parked must be secured in designated racks only.

FOOD: For the safety of your loved one, please do not give patients anything to eat or drink without getting approval from our clinical staff.

ILLEGAL SUBSTANCES: Illegal drugs or other substances are prohibited.

INFECTION CONTROL: To protect patients and visitors from illness and infection, all visitors must follow hand-washing and other posted infection-control precaution signs in place for a given patient or patient room, as well as instructions from clinical staff. Visitors and/or accompanied minor children who are ill should avoid visiting patients.

LITTER: Littering of any kind is prohibited, including improper disposal of visitor badges. Please dispose of visitor badges in designated trash receptacles, which are located at all major exits for your convenience.

LOITERING: Use of UCI Health facilities are limited to patients, visitors and authorized personnel only. Loitering is strictly prohibited.

LOST & FOUND: All lost-and-found items shall be turned over to UCI Health Public Safety personnel. If you lost an item, contact Public Safety to ask whether it has been found and turned in. If you find a lost item, present it to any public safety officer or staff member.

NOISE: Loud music or disruptive noise of any kind is prohibited. Quiet time is enforced at various times depending on the location to promote a healthy healing environment. All individuals are asked to keep noise to a minimum.

PARKING: UCI Health parking regulations and the California Vehicle Code are applicable on UCI Health property; violators may be cited and/or towed at the owner’s expense. UCI Health shall not be liable for the loss of or damage to vehicles or their contents while parked or garaged in a UCI Health lot or structure, whether by fire, theft or any other cause whatsoever.

PERSONAL BELONGINGS: Do not leave any personal items unattended. All personal belongings are left at the owner’s risk. UCI Health is not responsible for any lost or stolen items.

PHOTOGRAPHY/VIDEO & AUDIO RECORDING: Taking photographs or video/audio recording of staff or patients without staff permission is strictly prohibited.

SKATEBOARDS, SCOOTERS, ROLLERBLADES, ETC.: The use of skateboards, electric/motorized skateboards, electric/motorized scooters, dockless electric scooters and bicycles, roller skates, in-line skates and similar skate devices (including electric/motorized) is prohibited on UCI Health property.

SMOKE/TOBACCO USE: The use of any and all tobacco and marijuana products is prohibited at all UCI Health locations, as well as in spaces owned or leased by the Regents of the University of California, on behalf of UCI Health.

SOLICITATION: Solicitation of any kind without advance approval from UCI Health is strictly prohibited.

VANDALISM: Anyone observed or found to be responsible for damaging, destroying or defacing property at UCI Health locations will be prosecuted to the full extent of the law.

VERBAL ABUSE: Verbal abuse — including but not limited to yelling/shouting, use of profanity, name-calling and other derogatory, abusive and inappropriate statements — will not be tolerated.

VIOLENCE: Acts or threats of physical violence directed at UCI Health staff, patients or visitors on UCI Health property will not be tolerated; UCI Health Public Safety Division personnel will be notified immediately.

VISITING HOURS: All visitors must check-in at the lobby/reception desk and wear a visitor pass in a visible position above the waist at all times while on UCI Health property. Visitors must check-in each day. Visiting hours are generally from 9 a.m. to 9 p.m. Overnight visitation is permitted only on a case-by-case basis by nursing staff and it is usually limited to one person per patient. At the end of visiting hours, visitors must make their way to the nearest exit and dispose of visitor badges in designated trash receptacles.

WEAPONS: Weapons are strictly prohibited on UCI Health property. Weapons include, but are not limited to, any “firearms" or other items capable of causing serious bodily injury or death, such as knives, regardless of length, other cutting and stabbing instruments, explosive, incendiary and bludgeoning devices, and non-lethal weapons such as taser, stun gun and pepper spray devices.

Any other unacceptable behavior that creates or causes a disturbance, poses harm or a threat of harm, or violates UCI Health policies and procedures is prohibited. Failure to obey these guidelines or comply with lawful and responsible requests by UCI Health staff or public safety personnel may result in being asked to leave the facility. If you refuse to leave, you may be arrested and prosecuted for criminal trespass. Thank you for your support and cooperation.

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