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Visitor Guidelines and Hours

UCI Health makes a daily commitment to providing unparalleled care while maintaining the safety of our patients, their families and our healthcare professionals and staff.

To do all we can to ensure a safe environment, effective March 15, 2022, we will allow two visitors per patient during regular visitation hours from 9 a.m. to 6 p.m. (visitors cannot rotate) at UCI Medical Center in Orange. For double-occupancy rooms, one visitor will be allowed per patient and the visitor will be permitted to stay with the patient for 24 hours as approved by clinical leadership.

In accordance with the California Department of Public Health’s state ordervisitors are required to meet one of the two requirements before visiting UCI Medical Center: 

  1. Proof of completed COVID-19 vaccination, defined as two doses of mRNA vaccine (Pfizer or Moderna) or a single dose of the Johnson & Johnson (J&J) vaccine, at least 14 days before the visit OR
  2. Documentation of a negative COVID-19 test within 24 hours (same day) before visiting UCI Medical Center. Test results must list the visitor's name and the time and date of testing to be considered valid. Home tests without verification of who was tested will not be accepted. 

This applies to anyone visiting inpatient areas at UCI Medical Center and the Emergency Department.

The following visitors are exempt from the vaccination and testing requirements of the order:

  1. Visitors who are visiting a patient in critical condition, when death may be imminent. For such visitors, the COVID-19 visitation guidelines apply. 
  2. In emergent situations, parent or guardian of visitors of pediatric patients, a support person for a labor-and-delivery patient, support persons for a patient with physical, intellectual, developmental disability or cognitive impairment, and a person visiting for bonding visits including in-room stay with a newborn and hospitalized parent. For visits following the emergent situation and as soon as reasonably possible thereafter, but within 72 hours, these visitors must comply with the vaccination verification or applicable COVID-19 testing requirements.

In addition, we have modified our visitor policy as follows: 

  • All visitors must wear a mask that covers their nose and mouth at all times and complete a temperature and symptom screening upon entering a designated patient care area.
  • Two visitors (with proof of completed COVID-19 vaccination 14 days before visit; or documentation of a negative COVID-19 test within 24 hours [same day] prior to visit) are allowed each day and are required to abide by the visitor guidelines while in the patient’s room for the duration of the visit. One visitor is allowed to stay with the patient for 24 hours and a second visitor is allowed to visit during regular visitation hours from 9 a.m. to 6 p.m. For double-occupancy rooms, one visitor is allowed per patient and the visitor will be permitted to stay with the patient for 24 hours as approved by clinical leadership.
  • Visitors staying overnight will need to check in at the front desk to obtain a 24-hour overnight badge for each day they choose to stay with the patient. A new overnight badge should be obtained no later than 10 a.m. the following day. Unvaccinated visitors will be instructed to get a COVID-19 test each morning. 
  • Visitors must reverify their proof of COVID-19 vaccination 14 days before visit; or provide documentation of a negative COVID-19 test within 24 hours (same day) prior to each visit to the medical center.
  • Same-day COVID-19 testing in the medical center lobby is reserved for visitors of labor-and-delivery patients, neonatal intensive care unit patients, patients in the intensive care unit, end-of-life patients and patients with a legal requirement.
  • Visitors may apply for a testing wavier if visiting a patient at end of life, with disability needs or with a legal requirement.
  • COVID-19-positive patients are not allowed visitors, but our staff can arrange video conferences.
  • All visitors must sanitize their hands before entering and exiting a patient’s room.
  • Children under age 18 are not allowed to visit, but our staff can arrange video conferences.
  • Visitors may not eat or drink in patient rooms or patient care areas. Visitors are permitted to briefly go to the cafeteria to eat but must practice masking and physical distancing as per hospital cafeteria guidelines (Refer to Dining Hall COVID-19 guidelines upon entering).
  • This updated visitation policy does not allow family, friends or other visitors to wait in the lobby or cafeteria. We ask that these individuals reach out to the designated visitors as the point of contact for updates about their loved one.

State-approved vaccination proof 

  1. COVID-19 Vaccination Record Card (issued by the Department of Health and Human Services Centers for Disease Control & Prevention or WHO Yellow Card) that includes name of person vaccinated, type of vaccine provided and date last dose administered), or
  2. a photo of a Vaccination Record Card as a separate document, or
  3. a photo of the client's Vaccination Record Card stored on a phone or electronic device, or
  4. documentation of COVID-19 vaccination from a healthcare provider, or
  5. a digital record that includes a QR code that when scanned by a SMART Health Card reader, displays the client name, date of birth, vaccine dates and vaccine type.

Front desk hours of operation

  • Check-in through Guest Services: every day from 7 a.m. to 9 p.m.
  • Check-in after hours through Security: every day from 9 p.m. to 7 a.m.

Visitor testing hours of operation

  • Every day from 10 a.m. to 6 p.m.

The following additional guidelines apply to UCI Douglas Hospital (Building 1) and University Tower (Building 1A):

  • OB triage patients are allowed one visitor, when appropriate. The visitor may be directed to the OB waiting room when required.
  • End-of-life (EOL) patients, including patients with COVID-19, may have two visitors at the bedside and will follow our EOL policies. We strive to ensure that at least one person is with the patient during the entire period so that no patient is alone at the end of their life.
  • Pre-op area and DH76/78 allows two visitors at bedside.
  • Recovery spaces, double-occupancy rooms, tower units, Douglas Hospital 12 allow one visitor at the bedside at a time. Visitors will be informed of this policy upon arrival to the hospital guest services desks and again once they arrive to the tower and Douglas Hospital units.

NICU Visitation Guidelines

  • Neonatal intensive care unit (NICU) patients may have one birth parent (or officially appointed surrogate) plus a support person (two visitors total that will remain the same for the duration of the stay).
  • Visitor(s) must remain in the patient's room for the duration of the visit. 
  • UCI Health NICU leadership and clinical team have the right to evaluate visitation on a case-by-case basis to support the appropriate level of care needed and allow for visitation exceptions.

Pediatric Visitation Guidelines

  • Pediatric intensive care patients may have two adult visitors, preferably parents. Visitors must remain in the patient's room for the duration of the visit. 
  • Children undergoing surgery may have two adult visitors, preferably parents, wait in the surgery waiting room. 

Labor-and-Delivery Guidelines

  • Labor-and-delivery patients are allowed two visitors (with proof of completed COVID-19 vaccination 14 days before visit; or documentation of a negative COVID-19 test within 24 hours [same day] before visit) and must not show any cold, flu or COVID-19 symptoms. One visitor will be allowed to stay with the patient for 24 hours (visitor cannot rotate). 
  • Same-day COVID-19 testing is available in the medical center lobby for visitors of labor-and-delivery patients.
  • The visitor/support person must wear a mask at all times and sanitize their hands before entering and exiting a patient's room. 
  • Visitor must remain in the patient's room for the duration of the visit. 
  • Visitors are encouraged to get a COVID-19 test within 24 hours of scheduled induction or C-section or at the first signs of early labor. 
  • Visitors who are experiencing cold, flu or COVID-19 symptoms are not allowed to visit, but our staff can arrange video conferences. 

Exception: Temporary visitation will be granted for labor-and-delivery patients in active labor, scheduled for induction or C-section and are COVID-19 positive if the visitor does not have any cold, flu or COVID-19 symptoms and shows proof of a negative COVID-19 test within 24 hours or are awaiting their COVID-19 test result. Visitors will be asked to wait until the patient is in active labor and delivery is about to occur, or if the patient is nearing epidural placement if a C-section is scheduled. 

Temporary Labor-and-Delivery Visitation Guidelines

Temporary visitation is granted for a limited time and is used to ensure the patient has a support person during the final stages of birth and immediately after delivery. 

Visitors awaiting their COVID-19 test result will be asked to wait until the patient is in active labor and delivery is about to occur; or if the patient is nearing epidural placement if a C-section is scheduled. 

Visitors who are granted temporary visitation must agree to comply with the following: 

  • Wear an N95 mask
  • Remain in the patient's room for the duration of the visit
  • Leave the hospital once their temporary visitation has expired
  • Immediately leave the hospital if their pending COVID-19 test result comes back positive. Visitor will be escorted out by a labor-and-delivery staff member.

Other locations

Emergency Department

Patients are allowed one visitor. The visitor is permitted to wait with the patient in waiting rooms. Once the patient has been admitted to the hospital, the visitor must comply with inpatient COVID-19 visitation guidelines.

Visitation is not allowed for patients suspected of having COVID-19 or who have been confirmed COVID-19 positive.

Psychiatry

No general visitations allowed.

Outpatient care clinics, outpatient laboratory and radiology

The limited visitor policy described above is also applicable at all UCI Health clinics, including Chao Family Comprehensive Digestive Disease Center, Chao Family Comprehensive Cancer Center, UCI Medical Center outpatient pavilions, UCI Health Neuropsychiatric Center, Adult Rehabilitation Center, the Gavin Herbert Eye Institute and at all other community locations.

During any visit, only one visitor is permitted to accompany the patient as appropriate. All visitors must complete and pass a health screening when they arrive. 

We do not allow visitors to accompany a patient if they: 

  • Have signs and symptoms of illness, including cough, runny nose, sneezing, fever and/or sore throat
  • Have been exposed to a known COVID-19 case
  • Are children ages 15 and under

Other visitor guidelines: 

  • All other guests will be asked to wait for updates outside of the medical center
  • Try to create distance between others waiting in common areas (two arms' length away recommended)
  • Additional restrictions may apply

Questions?

If you need additional information, please call our Office of Patient Experience and Guest Services at 714-456-7606.

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