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Disability Access & Accommodations

UCI Health is committed to providing access to programs and services for all of our patients, visitors, faculty and staff.

Campus map

Use the map below to locate disabled parking, service animal relief areas, and courtesy shuttle pickup and drop-off locations.

Download the map of the UCI Medical Center (PDF) › 

Ambulatory sites

View the disabled parking locations and other accessibility features at our ambulatory sites ›

Parking accessibility

Parking stalls for patients and visitors with valid disabled person parking placards issued by the state of California are located throughout the medical center.

Patients and visitors with disabilities may also park in the patient/visitor parking structure on Dawn Way and exit without charge by showing the attendant a valid placard. Your placard must be displayed to park in a disabled parking stall.

Valet parking and parking in the structure on Dawn Way are free for patients with a disabled placard.

View more parking information ›

Courtesy shuttle

UCI Health provides multiple courtesy shuttles to transport patients and visitors throughout the medical center. A shuttle with wheelchair access is available for patients. To request a shuttle with wheelchair access, please call 714-719-6246.

Courtesy shuttles run continuously. The wait time for each shuttle is approximately seven minutes.

To request a shuttle at any time:

  • Call the cell phone number listed on the shuttle stop sign: 714-719-6246
  • Ask a valet attendant to radio the driver for pickup

View hours and routine stops ›


The valet station has a limited number of wheelchairs available for patients. If you need a wheelchair, simply request one when you arrive.

Service animals

We welcome patients who require a service animal that is individually trained to perform tasks for a person with a disability. If you have a service animal that meets the definition of one according to the Americans with Disabilities Act (ADA), you can bring your animal to all public areas of the medical center.

Animals that provide therapy or comfort are not allowed, except as trained and registered participants in our Therapy Dog volunteer program.

American Sign Language (ASL) interpreters

The UCI Health Language Services Program provides interpretation for American Sign Language (ASL) by video remote interpreting. Learn more about American Sign Language services ›

Assistance for the hearing impaired

UCI Medical Center has two TTY machines that are open to the public. They are located:

  • Building B1 (Douglas Hospital), 2nd floor, surgical waiting room
  • Building B1A (University Hospital Tower), 1st floor, Emergency Department waiting room

To use the California Relay Service, dial 711.

To communicate with a medical center operator, call 800-735-2929 (TTY).

Request special accommodations

To request accommodation before your visit to UCI Medical Center:

  • Monday through Friday, 8 a.m. to 5 p.m. — contact Patient Experience at 714-456-7004
  • Monday through Friday, after 5 p.m. and weekends — contact the house supervisor at 714-456-8455

General assistance

For assistance at any time during your visit or stay at UCI Medical Center, call 714-456-7890.


If at any time you are not satisfied with the accommodations provided or have suggestions for how we can serve you better, please call 714-456-7004.


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