We value your feedback
The Patient Experience team acts as a liaison between the patients, hospitals and physicians to address concerns, complaints and issues. We are here to assist patients and families to ensure that their experience with UCI Health is a positive one.
Our services
We are patient experience specialists, responding to any concerns that might arise. We handle concerns, complaints and questions about:
We also provide assistance with translators and sign-language interpreters.
Do you have a concern?
While in the hospital, all complaints or concerns should first be discussed with your nurses or physicians. If you are still not completely satisfied with the quality of care you receive, please contact us. Your discussions with us will be kept confidential.
You may submit your comments and feedback by phone or mail.
Phone: 714-456-7004
Mail:
Office of Patient Experience
UCI Health
P.O. Box 14091
Orange, CA 92868-4091
Please remember to include the following information in your communication with us:
- Your name
- The patient's name
- Date of service
- Location of service
- Patient's medical record number or date of birth
- A phone number where you can be reached
To file a complaint with the California Department of Public Health or The Joint Commission, please contact them directly.
Express your gratitude
We're always happy to hear from patients who would like to thank our dedicated team members. If your life has been touched by UCI Health, we invite you to share your experience ›